Terms of Service

1. Who can use ExamMark AI

• You must be 18 or older.
• The service is for individual teachers, lecturers and tutors marking work for their own classes. Schools and other institutions contract with us separately.
• One account per person. Keep your sign-in details to yourself; you are responsible for what happens on your account.

2. What the service does

You upload a question paper and its memo (marking guideline), check how each question should be marked, then upload learners' answer scripts. ExamMark AI reads the scripts, marks them against your memo, and returns marked scripts with ticks on the learner's work, marks per question, and a summary.

The marks are a suggestion. You make the final decision.

• ExamMark AI uses artificial intelligence. It can misread handwriting or misjudge an answer, and marking the same script twice can give slightly different marks.
• The service highlights questions it is less sure about. You should review those, and check any mark before you rely on it.
• You remain responsible for every mark you record, publish or report.

3. Your responsibilities for the scripts you upload

Answer scripts contain learners' personal information, usually of children. When you upload them:

• you confirm you are allowed to (for example, your school permits you to use a marking service for this purpose);
• you upload only what is needed for marking. We recommend naming files by learner number rather than by name, and leaving learners' names out of your comments;
• you will not upload anything unlawful, or anything you do not have the right to use.

For learners' information, you (or your school) decide why it is processed and we process it on your behalf. Our Privacy Policy explains how.

4. Credits and prices

• ExamMark AI is pay as you go. You buy credits in rand; 1 credit = R1.
• Every top-up earns bonus credit at the percentage shown when you top up. That percentage is fixed for the top-up at the moment you start paying.
• Price per script: the paper's total marks × the price per mark, plus any per-script fee. The price is the same for every script, whatever mark the learner gets. Current prices are shown in the app.
• You see the price of a batch before anything uploads. When marking starts, that amount is reserved from your balance. You are charged only for scripts that were actually marked; credit for scripts that could not be marked is returned to your balance automatically.
• If your balance is too low, marking will not start.
• Credits do not expire while your account is open. They cannot be transferred to another account and are not exchangeable for cash, except as set out in our Refund Policy.
• Prices may change. A change never affects a batch that has already started, or a top-up already made.
• We are not registered for VAT, so prices do not include VAT.

5. Payment

Payments are processed by PayFast, a South African payment provider, by card or Instant EFT. We never see or store your card details. Your credits are added once PayFast confirms the payment, normally within a minute. We email a receipt for each top-up.

6. Refunds

See our Refund Policy. In short:

• you may cancel a top-up within 7 days for a full refund of the unused credit;
• unused paid credit can be refunded on request within 90 days of purchase;
• bonus credit is never refunded.

7. How long we keep your work

• Marked scripts and their results are deleted 72 hours after marking finishes, ensure you download what you need before then.
• A batch that fails or is never started stays until you delete it. You can delete any batch at any time.
• Saved mark schemes stay until you delete them.

Full details are in our Privacy Policy.

8. Acceptable use

You may not:

• use the service to break the law or infringe anyone's rights;
• try to access other users' data;
• probe, overload or attack the service;
• copy or reverse-engineer it;
• resell it without our written agreement;
• create accounts to get around these terms or a suspension.

We may suspend or close an account that breaks these terms. Where we can, we tell you why first. Unused paid credit on an account we close is refunded, unless the closure is for fraud.

9. Availability and changes to the service

We work to keep ExamMark AI running, but we cannot promise it will always be available or error-free. We may improve or change features. If we stop offering the service, we will give reasonable notice and refund unused paid credit.

10. Intellectual property

• What you upload stays yours (or your school's or learners'). You give us permission to process it only to provide the service to you.
• To improve marking, we keep anonymised marking corrections. These include no learner names and no answer text. They do include the question, the marks and any comment you write when you change a mark. See the Privacy Policy.
• The service, its software and its marking methods belong to us.

11. Our liability

• To the extent the law allows, we are not liable for indirect or consequential loss, or for decisions made using marks that were not reviewed. Our total liability to you is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these terms limits a right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act, or our liability for gross negligence or fraud.

12. Changes to these terms

We may update these terms. If a change matters, we will tell you by email or in the app at least 14 days before it takes effect. If you do not accept a change, you may close your account and ask for a refund of unused paid credit.

13. Law and disputes

These terms are governed by the law of South Africa. If we cannot settle a dispute by talking to each other first, the courts of Gauteng have jurisdiction.

14. Contact us